Hi, I have the same problem. My model is RS54K4400SA 230V/50Hz. Both Fridge and freezer stopped cooling for a week now and are actually warm inside.
While waiting for the technician over the new year closures I had cleaned the rear panel and blown all the accumulated dust. No ice blockages were seen or thawed later.
I’ve been told by a technician today that I have to buy a new one because oil has leaked out from the compressor and is circulating in the system. He could hear a watery/bubbling noise and said it means there’s a gas leak hence is not repairable. Had to pay his £79 callout fees.
I understand it is out of warranty as I bought it 6 years ago. But if oil has leaked from the compressor which has a 10 year warranty, is this not a valid point for Samsung to consider repair/replacement?
2 years ago I had to have one of the small IC boards replaced (cost £70 + £70 technician's callout fees) because it was not powering on at all (no lights, no motor humming).
I’m so upset and gutted, as I relied on the Samsung brand to last a decent period, but it has failed me twice already. Can anyone help me? Thanks.
