31-08-2020 09:21 AM
28-06-2021 11:15 AM
I've got the same problem cracked the same. samsung said it's not covered on the warranty
29-06-2021 03:40 PM
Did they assist with a recall? I have the exact same problem
29-06-2021 03:58 PM
If anyone is experiencing the issue with their Add Wash door as reported above, then please reach out to our Help Desk via the link below, and an advisor will be on hand to arrange any necessary repairs. Please be aware that physical damage is not covered by our warranty, so a charge will be applicable to cover the cost of the service.
https://www.samsung.com/uk/support/contact/
19-10-2021 12:31 PM
I’ve also had the exact same problem on mine. I love how this is classed as ‘physical damage’ despite the fact it’s happened during normal operation of the washing machine, and it’s clearly not an isolated incident with these add wash tubes. Therefore design and quality flaw.
The stupid thing is, we hardly ever use the add wash feature 😞
31-10-2021 06:32 PM
21-11-2021 08:17 PM
Hi
was it easy to replace the door
07-02-2022 04:33 PM
I've got the same problem, can I ask where you got the door from? I need to find a replacement.
07-02-2022 04:48 PM
Espares.co.uk £170 and a nightmare to fit.