If anyone is experiencing the issue with their Add Wash door as reported above, then please reach out to our Help Desk via the link below, and an advisor will be on hand to arrange any necessary repairs. Please be aware that physical damage is not covered by our warranty, so a charge will be applicable to cover the cost of the service.
I’ve also had the exact same problem on mine. I love how this is classed as ‘physical damage’ despite the fact it’s happened during normal operation of the washing machine, and it’s clearly not an isolated incident with these add wash tubes. Therefore design and quality flaw.
The stupid thing is, we hardly ever use the add wash feature 😞