Having come on this forum I see I am not the only person who is having problems with the Samsung 5 Year warranty.
My washer dryer was advertised by the Co Op as having a 5 year warranty.
It is now it now 4 years and 5 months old and developed a fault. The engineer came out and I have just received a call from them saying that it is going to cost me £240.00 to repair it as it needs a new seal and a new drum.
When I spoke to Abide at Samsung, he told me that I don't have a 5 year warranty as I didn't register the washing machine for the 5 year warranty.
I told him I didn't know I had too. He then told me that their is a sticker on the washing machine with instructions on what to do. The problem is their was no sticker on my washing machine so I can't do what I don't know.
Co Op advertised the washing machine with a 5 Year warranty which is one of the reasons I paid the extra and bought this washing machine. The other reason was that I was buying a Samsung product; a company who I thought had a solid reputation.
How can Samsung expect a customer to do something if that customer knows nothing about it as the information wasn't given to them?
I see I am not the first so it is obvious their is a flaw in their warranty system.
So, Samsung. Ask yourselves this question. If you bought a product advertised as having a 5 year warranty and when that product breaks down and you are then expected to pay out £240.00 for parts and labour which should be covered under its warranty would you spend the money or would you rather buy a new washing machine; Not a Samsung I might add.
I also have lots of other Samsung products, TV, Sound Bar and mobile phone but I won't be buying another. Why would I when you don't back what you advertise.
I have all the literature right in front of me that came with the machine and nowhere does it say anything about having to register the machine online.
This is not my first ride at the rodeo and with every other appliance I have purchased not once have I ever been asked to "register" the product this way. Hence the reason I just filled in the warranty card and posted it as per usual.
As for the seal, is it not possible that the faulty drum damaged the seal?
It obviously isn't that well known as I am not the only one who has fallen through this net. I did what I always do and return the filled out warranty card which came with the machine.
Samsung can't just assume that I know the procedure. This is backed up by them "Samsung" apparently placing a sticker on the machine. I wouldn't know as mine never had one but this is what I have been told by Abide @ Samsung customer solutions.
My oven is under a 5 year warranty , which i have confirmation from samsung in an email with a warranty number but they warranty department keep removing it from my account. I have sent proof several times. It seems that a 5 year warranty is a selling technique Samsung use. Im waiting for a repair to my oven. Its ridiculous
I agree completely. Samsung are going to loose lots of customers regarding the offering and then reneging on the deal.
My phone was due to be upgraded and I was going to get the Samsung S21, well guess what? I didn't. Samsung will not get another penny from me. Best form of advertising, word of mouth.
Good luck with your claim, hope you have more success than I did.
I’ve a Damaged seal after 4 washes and owning the machine two weeks. It has to be a design flaw. I phoned Samsung they didn’t even ask about warranty just said I’d have to pay for a repair . I was disconnected and no call back. They don’t treat customers well , which is a sign of how they value their customers. I just bought a washer and dryer and state of the art tv I will never buy anything again . Word of mouth