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10KG Quick drive washing machine fault 30 days old

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Apprentice

Hi 

 

can someone explain why I have had to re calibrate a 30 day old washing machine.   I spent the whole day Sunday trying everything to get the machine to complete a cycle, like other users have experienced with their machine.  

 

The issue occurs on the spin cycle. Clothes are left sodden.  I feel there’s an inherent fault with Samsung machines and just like your mobile phones you kept quiet about it.   If I experience thiese issues again within my 100 day trail period, the machine will be returned for a European manufacturer.

 

other posts have mentioned issues with the mother board.  My machine cost £1600, I don’t expect these issues 30 days into ownership.

 

please let me know why I have had to take these steps on a 30 day old machine?

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