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Samsung health stuck on loading screen

(Topic created on: 05-08-2023 10:10 PM)
1108 Views
faroo7aa
Student

‎05-08-2023 10:10 PM - last edited ‎30-10-2023 03:00 PM by European Community Manager

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My samsung health app is stuck on the loading screen and has been like this for a few days. I updated it and it is still stuck... I can see the steps on my notifications but i really want to open the app and see the progress!! Anyone knows how to fix this??
4 REPLIES 4
Markiian
First Poster

‎07-08-2023 10:36 PM

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Maybe you need to go in app info and remove data from samsung health
faroo7aa
Student

‎07-08-2023 11:15 PM - last edited ‎07-08-2023 11:15 PM

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I reinstalled it and it worked but I sadly lost the data from the past 2 weeks so now I can't see how many steps i have gone for those days and with that missing it also ruins my monthly and yearly statistics..
Oxygenic
Helping Hand

‎09-08-2023 02:34 PM - last edited ‎09-08-2023 02:35 PM

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As Markiian said, when apps fails to load or crashes the best bet is to go in to settings - Apps - "XXXXX", and cleare cache. If it still doesn't work, try delete data (you will have to login or set up again). Hopefully sync was done before it crashed, but it's not always the case...
Oxygenic
Helping Hand

‎09-08-2023 02:36 PM

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In response to faroo7aa
To not have it happen again, set S Health to sync with your Samsung account. That way you won't loose all data should it happen again.