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Zfold 4 Wifi & Bluetooth not working

(Topic created on: 20-01-2024 11:40 AM)
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Bodie M
Student
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My Z Fold 4 which has worked flawlessly for the past 5 months has now hit a bit of a snag. I am unable to turn on bluetooth and when I use Wifi, It cannot discover networks. I have looked around and seen similar reports but I have no idea what's going on generally. 

Only bad thing that has recently happened to it was it running out of battery but surely that isn't that bad, Right? Because right after that it's been unable to connect to wifi, Yet bluetooth was usable. Now after numerous attempts to get it working on a clean slate after numerous restarts it just doesn't work like it should.

Before it couldn't even turn wifi on. I have used Samsung members to diagnose what's going on but it doesn't really provide many solutions outside of telling me to restart, and according to that everything is pretty much working as it should.

32 REPLIES 32
Mathew32
Explorer
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Im having the same issue after the latest update. After looking across forums it seems that something is frying something internally and the only fix that appears to be working for people is actual hardware repair. And im sure many just like me are now off warranty. And this appears to be an issue across multiple generations of fold style phones.

Mathew32
Explorer
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Ive done everything including a full factory reset and the issue hasnt got any better. And now worse. My front screen works as it should except it wont except my commands when i push apps, and when i scroll it shows im chsnging pages but the image doesn't change. If i launch and app folded then close it, the front will work properly. Major mess up since latest update and am very unhappy.

jkr3373
Student
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I'm having the same issue with my Z fold 4. Seems to happen after ever new software update. I've managed in the past to get it going again by restarting my phone several times. After the latest update, nothing I've done has worked. I'm disappointed with Samsung,  this should not be an issue and should have been fixed already. 

Mathew32
Explorer
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Yeah they offered me basic support because im just out of the 1 year manufactur warranty. Ridiculous to think as a customer your responsible for issues because of a software update.

Lukmanul D Hakim
Journeyman
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Hi, did you manage to solve it? I'm having the same problem

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Mathew32
Explorer
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Not yet, waiting to get in with a tech on my own dime now, will update with whatever comes up.

Mathew32
Explorer
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Had my phone looked at that was told that the only way to fix the issues of no bluetooth or wifi is to have hardware replaces. Didnt receive an exact quote but they figured it would be around 1k which im unwilling to pay. Im sure they could have dug deeper but im not willing to spend any money on the repair at the moment as im done with this phone in november or possibly sooner.

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Majovar
First Poster
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Exactly the same trouble with a Fold4. This very week.

We will start a Class Action to Samsung. They have to accept the responsibility.

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As61
First Poster
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The same with my fold 4 after update

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RAN_RAN
Apprentice
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Wifi and Bluetooth have worked sporadically over the past three weeks.  And now both are out. 

Had a terrible time with Samsung service  (four calls, and one text consult.)  They all put me through the reset of the router, the reset of wifi and blue tooth, and the powering down of the phone.  Nothing worked.

No one was forthcoming with the hx of mother board and software problems with the Z Fold 4.

In the 4th tech support call I was told to take my phone into an authorized Samsung technician.

I was provided with a link to "local" authorized repair places ("Youbreakifix.") First two had wrong phone numbers.  Once I connected with this authorized service the first guy said that he couldn't help..." because Samsung wont give us the parts to do it."  The second place asked me to come in for testing. They too couldn't help, since my problem was "...a hardware or software problem and we don't have the parts." The third place I called (some 45 miles from my home) patched me back into Samsung phone support.

One final "authorized agent" that I called locally was very detailed about the problems with my phone.  He said that the only option was to return the phone to Samsung for repair.

So, now I have lost nearly 7 hours trying to find help.  I am losing the phone for a week.  And I have to scramble to be sure that all my photos, and data, are adequately saved.

Seems like there would be a more efficient way of doing this.  

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