04-05-2022 03:32 PM in
My Flip3 is 6 months old and starting to show stress marks along the fold, I rang Samsung for repair and now the repair centre are saying it's physical damage as it has some general wear and tear marks from my pockets (keys/coins) there are only a few tiny marks. The handset has never been dropped. The repair centre say it's against Samsung's policy to repair, Samsung say they're sticking with the repair centre. They want £279 for a screen! Looking on the internet it quite easy to find thousands of faulty screens on Flip3's. It looks like Samsung don't want to admit they have a substandard product. I've had/have at least 12 Samsung products but will be switching to someone else now.
04-05-2022 04:27 PM in
04-05-2022 04:57 PM in
04-05-2022 05:17 PM in
04-05-2022 06:08 PM in
04-05-2022 06:51 PM in
I do love the phone, had S6, S7, S8 and S10, it fits nice in the pocket, lots of comments about it, even said it's a great phone. With the screen having some stress cracks after 6 months it shows the product isn't up to standard.
12-05-2022 09:52 AM in
Exactly the same BS excuses they used with my phone.
If you actually use your phone, the wear and tear it will receive is grounds for them to deny a warranty claim.
Yes that includes actually opening and closing your phone to use it.
19-06-2022 04:30 PM in