Title: Disappointed with Samsung Fold Series Screen Durability and Support
I’ve owned both the Galaxy Fold 3 and now the Fold 5. Unfortunately, with both devices, the inner screen developed a black line right along the fold before even reaching two years of use. The screen became completely unresponsive and unusable, despite Samsung’s claim that these displays are designed to last five years. That clearly hasn’t been my experience.
Given the significant premium I paid for these devices, this kind of issue is simply unacceptable. I chose Samsung because I believed the brand still delivered the best quality smartphones—especially in the foldable category—but this experience has changed my perception.
After visiting the Samsung service center here in Bangkok, I was told that the screen replacement would cost 15,000 Baht. That’s on top of the already high purchase price. I was shocked that a known issue like this wasn’t covered, and no goodwill repair was offered despite my loyalty as a long-time customer.
As a result, I’ve now switched to the Chinese Harmony V3 foldable phone. It’s significantly lighter, all apps work flawlessly, and it comes at a much lower price point. If the screen also fails in two years, the cost of replacement or upgrading is much more reasonable—and expected.
Samsung, you’ve lost a loyal customer. Had you repaired my Fold 5 screen free of charge, I would have gladly continued with your brand and even considered upgrading to the Fold 7. But based on my experience, I can no longer justify the investment in products that do not live up to their promises.
