10-09-2022 07:13 AM in
10-09-2022 07:21 AM in
10-09-2022 07:32 AM in
11-09-2022 05:33 AM in
My Fold³ internal screens factory fitted screen protector delaminated along the crease so I carefully removed it, and now continue to use the phone without one.
This was a while ago and all is fine with my Fold³.
However for those that prefer to have that extra layer of screen protection I would suggest the Whitestone Dome Film Screen Protector.
[ other makes are also available. ]
I wish you all the best. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-09-2022 10:10 AM in
It's very widespread
I am having a very similar problem. My wife was using her phone whilst in bed, closed it and put it down. When she picked it up again there was a solid white line about 5mm above the fold, and the top screen was unresponsive. Sent it to Samsung (TMT) and received a quote last night for £309 for "out of warranty" damage to the screen.
I asked them for photographs as I was expecting this, having had a similar issue with my Galaxy Tab 7, when they claimed the screen was cracked but I know it wasn't. They sent me photos of the phone where there are a few scratches on the only part of the phone that is not protected by a case. They also sent me a photograph showing a scratch across the camera, but it is a scratch on the factory fitted protector that is still on the phone. Neither of these (in my opinion) would cause a problem with the screen, but they are refusing to repair.
I contacted BBC Watchdog last night regarding this because it seems to me that there is clearly a design flaw with this phone and Samsung are refusing to address it.
I will never buy a Samsung product again after the two bad experiences I have had with them. I used to be an iPhone user, and if this had been an iPhone I know their customer service centre would have repaired / replaced this phone.
It seems that Samsung are not interested in their customers and once they have your money they done care
17-09-2022 03:59 PM in
19-09-2022 01:39 PM in