06-06-2022 10:15 AM - last edited 06-06-2022 10:19 AM
Hello.
So I've got a new Z Fold 3 on the way and I've been worrying about the factory fitted screen protector and warranty.
Some people says it invalidates your warranty if removed, some say it's only invalidates if you damage it while removing and the. People say they can't claim on there warranty for screen issues when removed.
So I've checked the Samsung website and its day that we are able to replace our screen protectors ourselves which from what I've read, goes against everything including the warning when the phone is first started ?
Anyone want to shed any light on this
Ceers Dan
11-06-2022 03:07 PM
11-06-2022 03:48 PM
11-06-2022 07:56 PM
My pleasure @SBasha 👍
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-06-2022 08:37 AM
Well lets shed some recent updates on this one. I had an issue with the inner screen protector on my Z fold 3 bubbling up from no fault of my own . So i went to samsung KX to get it replaced, to my horror they said the screen protector that comes with the phone is not covered under warranty so they will need to charge me £30 for a replacement, note i have had the phone since November and is still in warranty. Having to pay that £30 for a replacement for something that's a manufacturer's fault has left a very bad taste in my mouth from samsung, with the initial false advertising that came with the device. As it claims to void the warranty if the screen proctector is removed, as it goes the flipping screen protector wasn't bloody covered in the first place. Will Apple which i hate by the way, behave like that or will they just go ahead and replace the screen protector free of charge. Its things like this that make customers walk
17-06-2022 11:11 AM
I'm glad I've got Samsung care+ so I shouldn't have any issues, either way, ill be changing my own screen protector when the need arises
23-06-2022 10:10 PM
I was told to take mine to bestbuy to fix the problem with the factory installed screen protector. So I went the to bestbuy they told me. Bestbuy said they never got the machine from Samsung to fix the problem. They said they have been trying to get the machine for months. I then was told to take to ubreakifix. I called them and they said the same thing. I called Samsung again they told me to ship the phone to them. I was upset about the need to do that because I would be without my phone for a week or longer. They said it was the only option. They said not to worry it's under warranty so it will be fixed for free. I shipped the phone. Now today is day 3.. I got an email which I included a screen shot of. They are claiming that there is a scratch on the bezel of the screen and therefore it is damaged and will cost me 518.00 to fix the problem with their screen protectors not just the inside screen protector but outside too. I have never had a problem with Samsung fixing a problem under warranty before I have had them since galaxy S3. I think it's time for samsung to change their name to Scamsung, and for me to find a manufacturer that stands behind their products and warranty. There is no damage anywhere on that phone. Not one scratch. Even if there was it is crazy to think you won't fix a defect with your device under warranty for a scratch. I really hope someone sues them over this issue.
28-06-2022 10:05 AM
28-06-2022 10:14 AM
28-06-2022 11:15 AM
28-06-2022 11:19 AM