Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Z Fold 2 no touch working

(Topic created on: 25-08-2021 12:47 PM)
2613 Views
Members_RKyABBy
First Poster
Options

So my front screen on my Fold 2 has been becoming unresponsive and now its at the point where touch input will not work anymore.  The screen comes on and you can see everything fine but no way of interacting with it.

 

The phone has its original screen protector on the front which shows no sign of damage.  I have tried rebooting in safe mode and no change, agghhh

0 Likes
1 REPLY 1
KholaI
Moderator
Moderator
Options

That's definitely quite odd @Members_RKyABBy 

Were you successful in rebooting your phone in Safe Mode? If not, could you let me know what exactly occurred? Also, could you try performing a Soft Reset? This tends to fix minor bugs without deleting any personal data. To do this, hold the Power and Volume Down buttons for around 10 seconds. 

If the issue still persists and you're unable to use the touch screen at all, I'd definitely recommend getting this inspected by either heading down to your nearest Support Centre: https://www.samsung.com/uk/support/service-centre/

Or reaching out to our Customer Support: https://www.samsung.com/uk/support/contact/ 

0 Likes