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Original topic:

Z Flip Screen

(Topic created on: 09-08-2022 12:47 PM)
Members_4uvMnND
First Poster
Options
Galaxy Z Fold | Z Flip

9 months after purchasing the Galaxy Z Flip3 5G  I too encountered the crack across the centre of the screen. Contacted the team on a Friday and by Saturday the phone was picked up for repair. Then came an e-mail stating I needed to pay £279 due to damage to the phone. Requested pictures and the damage is not only cosmetic but also very clearly not related to the damage across the fold which has effected almost every user. Multiple calls to a frankly rude service centre and an engineer who is waiting for team Samsung to authorise the repair. I do wonder how long legally they can hold my phone hostage before they return it as it surely cannot be indefinitely. Always had a Samsung, love the phone (not the fault) and don’t understand why they can’t accept that these phones are defective for purpose and take them off the market until the folding issue has been resolved. Disappointed and considering Google or Apple if this isn’t resolved quickly. Will send updates if they respond, I’ll remain optimistic. 

 

7 REPLIES 7
MicX
Pioneer
Options
Galaxy Z Fold | Z Flip
Yeah this is common. Samsung is far too ahead of the game here and releases new technology to consumers far too early. The technology industry is just not ready for this new stuff yet. Unfortunately there is nothing you can do about it other than pay the £279 or get a normal phone that doesn't flip open and shut. It's a cool invention but the technology we currently have isn't ready for this type of thing.
0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Apart from the reason you sent the phone Off for repair @Members_4uvMnND what other damage is to the phone that Samsung has raised ?

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
markruk
First Poster
Options
Galaxy Z Fold | Z Flip

hi, this has just happened to me. how are you getting on with Samsung?

looks like things are going to get interesting

Thanks 

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Mark29359
Voyager
Options
Galaxy Z Fold | Z Flip
I have a flip 3 and my protector did the same across the middle. I peeled it off as I couldn't use it as it was, nor afford to be lied to with " other damage". I now find out that I have voided the warranty even though I can change the protector on any other phone that I have had previously. I love the phone design but would I have another flip or fold phone, Definitely not, and when my contract is up I think it might be time for another make. Samsung need to own up to this problem as it is going to hurt the future sales.
trishb
First Poster
Options
Galaxy Z Fold | Z Flip
I just peeled my protector off my z3 flip the other day as it was unusable ..didn't know that it voided the warranty..I've just ordered another screen protector
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cath09
First Poster
Options
Galaxy Z Fold | Z Flip
I'm having exactly the same issue with crack across the screen. The phone is less than 9 months old, surely this is covered under the warranty. Especially when it's a known fault
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WelshPaul
Troubleshooter
Options
Galaxy Z Fold | Z Flip
Nope, you will be blamed and charged accordingly.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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