Z flip dead after 12 months

[Gianni991]

I sent the Z flip to local Samsung dealer and result is "hummidity demage . unrepairable"

But looks even worst to read on the report : if you want to have it back you need to pay 50 CHF, either they utilize it.

Trying to contact samsung service in Switzerland but looks unuseful.

Better buy another brand. I have I phone since the first one and never was so frustrated like with Samsung. Very unfair with customers.  

I will ban Samsung from all the companies of my Group.

[Pugs1957]

I guess it's a charge because you don't have a warranty claim. It's standard practice, not just for telephones.

[BandOfBrothers]

Issues can happen inside phone's due to condensation in side a phone if weather creates this.

As this trips water sensors this can invalidate the manufacturer warranty.

However I find it wrong that your being charged to get the phone back even if your wanting to pay for any offered repair.

That said I understand it's different in other countries. I'm in the UK.

I can't see it costing that much to send a phone back. 50chf is equivalent to nearly £40 in the UK.

If this was my situation I'd certainly challenge that cost. Take a look in your countries Samsung Support T&C's.

I wish you all the best with this.