26-04-2022 05:38 PM in
Has anyone else had this issue and got it resolved? My partner sent her phone off for repair assessment as she wanted the screen protector repaired. After being told it will cost £299 as the screen apparently had a small dent on it, a dent that cannot be seen under normal light, by their own admission. She refused the payment and requested the phone back. It has been returned but the screen protector had been removed and a new one has not been refitted. We did not authorize any work on the phone yet TMT have removed the screen protector. Carrying out work that breaks the terms and conditions of the repair contract. Samsung are now refusing to do anything about this saying we need to chase it up with TMT.
Galaxy Z Flip3 5G #screenprotector #faulty #tmt #poorcustomerservice
26-04-2022 08:48 PM in
02-05-2022 12:00 PM in
I have had the same invoice saying the same thing but I have photographic evidence proving the phone was fine except the screen protector coming away at the hinge I am trying to get this resolved, how did you guys resolve it?