15-01-2022 03:17 PM in
15-01-2022 03:22 PM - last edited 15-01-2022 03:23 PM
There are options @marcjones182
The factory fitted screen protector can be removed but do this carefully as removing it and causing damage will void the warranty.
It's not meant to be removed.
Some prefer then to use no screen protector.
However Whitestone Dome sell a plastic tpu option or a glass version.
Looking at the YouTube tutorials they need to be fitted carefully.
Other makes are available.
Samsung Experience Store or Samsung Service Centre or the Samsung Doorstep repair service, region dependent may offer a replacement fitting.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
22-03-2022 11:37 AM in
Mine is the same, contacted Samsung and they couldn't care less. I can't believe they don't give a rats about this obvious design flaw. They have none in stock. Have no serial number or part number for a replacement part. They simply don't care.
Really should run a social media campaign, although muppets like me will still buy the product. Even though they won't help in any way with the repair.
Again, no service anyway close and anyway, if they don't care what part these use and have none in stock, nor can they identify or recommend a part, what ***** will they throw on your phone and charge a fortune for. Also could not even give me a maximum cost of any of the 3 services mentioned above, never mind an approx cost. They used to have a €200 max cost for fixing a screen on earlier models. Although, this is surely a simple repair if you get someone who knows what they are doing.
22-03-2022 01:42 PM in
100% - you'll get told it needs a new screen on some spurious grounds. then asked to pay the £100 excess or cost of the screen depending if you have the care+ pack.
Worst thing is you will be without the phone for 2 weeks as have to post it in. The screen will be fine, so why would you pay for the same thing to happen in another 3 months...
I was a loyal samsung buyer - but they screwed this up so bad!
23-03-2022 10:39 AM in
18-06-2022 05:06 PM in
Oh their service is rubbish. I had my app booked for screen replacement today. arrived and was told that they dont have the part and their policy changed (apparently yesterday) and they will do under warranty but have to take my phone away for 5 days and wipe it off. I said wtf? I was told its 30 mins fix and now they want to leave me without phone. How could they not order the screen knowing i was booked or why I wasn't informed about it? I cancelled my gp app and wasted the time. Samsung service is ridicules and they need to think about it. my design the phone if you cant change screen protection and phone have to be taken away from you? employ people in store - people with brain and skills
I'm going to raise a complaint abt it
18-06-2022 09:11 PM in
One of these, if you can see the image. The more expensive one has the tool for removing and applying.
It is great, can't go wrong with the tool. I followed their videos and did it very slowly.
This one I think.
Or possibly this one:
08-07-2022 10:38 AM in
So today ,my factory fitted screen protector just 'let go' on the crease, I heard a click & it was gone. It I noticed the smallest amount of lifting yesterday but thought I would keep an eye on it. Still under warranty as I thought. Well was told today by Samsung it's an 'accessory' & not covered by warranty. However I could travel to London for them to look at it (no thanks) or post to them & it will take 10 days at least, but by the sounds of it likely to charge. It's not possible for them to replace via their mobile service (even though I could book direct & pay £139 & get it done). Diabolical customer service!