I was so stoked about my new Z 3 flip. Thought it was the best phone I've ever had!! Woke up one morning to the above. This is not a photo of my phone as I couldn't take a photo of it as I had no other cameras around. So it was quite easy to typing "Samsung Z Flip 3 Screen problems" and have countless pictures of my exact problem of my phone. Right down to the tinny cracks you can see on the screen. The phone is 28days old, I have tiny scuff mark up the top, from before I got my cover. Now Samsung are saying this is physical damage done by me. I swear on my children's lives I never dropped my phone!! That want charge me $410 and take $110 of as good will!! I would happily pay that if I had done the damage!! There is a major fault in my phone. Articles and pictures as soon as you type into Google. It's the exact damage I have on every photo. If the phone was dropped then how is countless people have dropped to cause the exact same damage. There is a fault in my phone and Samsung aren't taking responsibility!!
hi. i have the same issue with my samsung z flip 3 cracked screen on the fold issue. i have taken it last february 10, 2022 to tmobile west covina mall branch where i got it. It was assessed by a staff and his manager and have agreed to replace the unit even without insurance since it was only under 6mos used and still under warranty. acquired on august 19, 2021. i was informed that i can claim the unit they would be ordering as replacement for my faulty unit in any tmobile branch. they ordered it and delivery will be at tmobile branch, seal beach, ca. 90704.
i went there upon receiving twxt message and email last 2/18/22. only to get frustrated cause they say they cannot replace it sonce it was damaged based on their assessment. i even asked them what was their basis to have arrived to their conclusion. no response for further explanation.
i returned to tmobile west covina mall last march 3, 2022. and i was glad cause i was guaranteed by then manager on duty for replacement and placed the order right away. i received text message last march 11 that it is ready for pick up. i went there today, march 15. the same manager now is saying that they cannot replace it because of the damage. he was claiming he did not see the unit the last time. it was a lame excuse since they already assessed the unit and decided to place the order for replacement.
what can you suggest i should do now?
Same issue for me, had the phone 6 months, heard the famous crack and then the screen protector peel started. Apparently warranty repair, but now been told it's out of warranty due to damage to the hinge !! Well some scratches it seems is enough. So they want to charge £279 and I told them no. Ultimately the design means they need to expect some reasonable wear and tear. I've never dropped the phone, so can hand on heart say that's not the reason. Obviously a design flaw, Samsung if you read this, completely unreasonable what you are asking for, we just need our screen protectors replaced !!!
![OTH_20220331_141344[1] (1).jpg](https://eu.community.samsung.com/t5/image/serverpage/image-id/1100259i2F826FF3ACE85851/image-size/large/strip-exif-metadata/true?v=v2&px=999 "OTH_20220331_141344[1] (1).jpg")
this is my flip2, it was 8 months old, and I've just been told is physically damaged and not covered under warranty. I'm so disappointed in samsung, its clearly a fault in the screen.
