After reading all the other posts here I find solace in that I'm not alone. But poor form Samsung!
My Flip is 9 months old, so definitely covered by the warranty. I also have Samsung Care.
I noticed recently that along the fold, the screen had developed cracks at the left and right edges. Imagine if I continued to use the phone in about a year the cracks would meet in the middle.
So I got my phone collected last week and today I'm being asked to pay £99 excess as my "Warranty void due to impact damage". The phone has a tiny dent in one corner, which doesn't effect the working of the phone.
I checked Samsung website on what it says about warranty and : "The warranty does not cover accidental damage. If your device has a smashed or cracked screen, this will be deemed out of warranty. If the device has deep scratches or dents that cause the device not to operate, this would also be classed as out of warranty."
My phone works fine. And the cracked screen is due to a Samsung defect.
Called Samsung to complain and the lady on the phone says that I need to pay the excess and if the engineers deem that it is not a fault due to the dent I'll be issued a voucher. For Samsung store. Now why would I want that. I'm still out of pocked £99 and they just getting me to buy something from their store.
I know it's not a lot of money. But I also shouldn't be paying to repair an issue that I have had no hand in.
Been a Samsung customer for ages, first phone was the S6. And on my 2nd watch now too.
But I'm tapping out. Samsung you have lost me.
