09-06-2023 06:33 AM in
09-06-2023 10:00 AM in
09-06-2023 05:30 PM in
09-06-2023 05:38 PM - last edited 09-06-2023 06:06 PM
This maybe the factory fitted screen protector that has delaminated.
The same happened to my Fold³.
A Samsung Repair Centre needs to fully assess the phone in-house.
It is also worth mentioning that it is the Merchant that needs to provide support in regards to the phone under the warranty.
The seller of the phone as per the Consumer-Rights-Act-2015
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
09-06-2023 08:40 PM in
There is greater protection under consumer Rights Act (port of call is the retailer) and statutory rights last 6 years in all parts of the Uk except Scotland (5 years). Additional information here https://www.lloytronuk.co.uk/service/knowledgebase
However it should be noted that after six months the onus is more on the consumer to prove that the product had a known fault at the time of purchase.
From the which article @BandOfBrothers posted: "In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range".
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
10-06-2023 07:12 AM - last edited 10-06-2023 07:14 AM
13-06-2023 05:59 PM in