Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Where can we complain maintenance delay

(Topic created on: 05-02-2023 02:50 PM)
237 Views
Uncle
Journeyman
Options
I got my new fold 3 screen peeled midline bubbles spontaneous from middle ,manufacturer issue ,still warranty, they said 10 days,now one month,they said sorry call wefixit, they said just waiting original screens we've shortage,i see it is not fair to hold my phone , everything linked to phone these days i got mail confirmation and it is not my fault why Samsung is doing this ,where can i raise this.
0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options
What maybe happening is that the Service Centre is going to replace the whole display and not just the plastic screen protector, which isn't unusual due to the sheer operation of trying to fit the screen protector.
If there is a substantial work load before yours and possibly part delays then this can all impact on the time frame.
I hope you get your phone sorted out ASAP.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "