29-08-2023 06:12 PM in
29-08-2023 09:44 PM in
30-08-2023 09:38 AM in
Hi @lsaxton , According to the guidance we have at our end in order to exit the Upgrade Programme early you'd need to get in touch with Klarna customer service: https://www.klarna.com/uk/customer-service/ (Local Rate: 0203 005 0833; Freephone: 0808 189 3333; Mon – Sat 9 am – 6 pm, Closed on public holidays) as they're the current credit provider for the Programme.
Unsure which number you contacted Samsung on or if you've already spoken to Klarna though. Alfsdad's advice on checking who you have the credit agreement with might be best to see if it clarifies the situation.