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Upgrade Programme Something went wrong Error Message

(Topic created on: 15-08-2021 02:29 PM)
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AndrewD94
Explorer
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I am currently eligible to upgrade my Samsung Note 20 Ultra 5G via the Samsung Upgrade Programme.  I am able to choose either of the models and storage sizes.  It then takes me to the basket and adds the Starter Kit for Free.  However, when I try and add either the 1 Year FREE or 2 Year PAID Samsung Care+ it keeps saying "Something went wrong".  This has been happening for the past 4 days.  I have tried various web browsers, data connections (WiFi and Cellular), on my phone, PC and MacBook and still the same issue.  Is anyone else having this issue?  Or knows how to fix it?

71 REPLIES 71
Bri1979
Student
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The DPD man will love you!
inwardnoise
Navigator
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I did think that 😅😅🤣
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