So I got my fold 3 a week early on my upgrade program, they then proceeded to send me the return pack for the old phone (note 20 ultra) so I returned it, and tracked it untill it was received by Samsung.
I then got an email just over a week ago saying the upgrade was complete, they would pay the debt off with klarna - which still hasn't been done.
Today In the post I got another returns pack with a new reference number but the same IMEI number of my old phone which I had already returned.
This set off the alarm bells as I'm now thinking they haven't received my old phone and the fact the new letter has got a new reference number is worrying. I contacted Support tonight who weren't much use to be honest and said I've got to wait 48 hours for a reply.
Has anybody else received a second returns pack?