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Original topic:

Unfair please help - Galaxy Fold3 5G

(Topic created on: 26-11-2021 07:57 PM)
Members_utVQHEP
First Poster
Options
Galaxy Z Fold | Z Flip

Hi i bought a samsung galaxy fold 3 5g with 512gb of storage for over £1700.00 yesterday now its on sale for £1300.00 this seems unfair cant i get some kind of refund or discount now?...This is by using the discount code BLACKFRIDAY i could use the extra money to my my kids more chritmas presents.

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6 REPLIES 6
Nic1234
Voyager
Options
Galaxy Z Fold | Z Flip
It can be done but it is fiddly and Samsung Customer Services will be a law unto themselves.

1. Cancel the order. (you may have to wait and reject delivery then wait for refund)

2. Order another in the Black Friday sale. (forgive me for next comment, this assumes you can afford to pay for 2 now and wait for a refund on the first one which may take a couple of weeks).

Good luck
Members_utVQHEP
First Poster
Options
Galaxy Z Fold | Z Flip

Well as i say it is a bit unfair and no i cant afford to buy another and return this one.

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Nic1234
Voyager
Options
Galaxy Z Fold | Z Flip
Try giving Samsung Customer Services a call but to be truly honest, I wouldn't hold your breath.

They are far from renowned for being supportive and helpful sadly.
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DBennett
First Poster
Options
Galaxy Z Fold | Z Flip
I feel your pain, unfortunately stuff like this happens all the time, not just in the mobile sector.

You could get lucky and find a very nice Samsung support employee to help you but realistically Samsung probably won't take responsibility.

Unfortunately they aren't responsible if you decide to purchase a phone before they advertise a deal, as a consumer you have accepted to buy the phone at that price entirely by your own choice and as a business they can't advertise that they have a deal coming in the future otherwise no-one would buy their products.

Good luck though, I hope you're able to work it out.
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

I really do feel for you @Members_utVQHEP in regards to this.

However I do agree with the other comments too in regards to offers and promotions and the fact that some can miss out.

I like you have missed out too in the past.

As mentioned you can cancel or if past the cancellation stage with your order then you have 28 days to return the phone for a refund and in the meantime place a second order , however these devices are not cheap and I respect what you've said in one of your replies to this option. 

I'm afraid you'll find that Samsung won't be able to adjust your current order or apply a promotion that's come Live after you've placed the initial order.

With recent current unprecedented time's I'm appreciative of how some people's finance's are.

Maybe look at buying using the Klarna or PayPal Finance option and then when you receive the refund for the 1st Flip³ then pay it off.

I wish you all the best with this. 


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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Fraser-ok
First Poster
Options
Galaxy Z Fold | Z Flip
Hi, I did the same thing a few months ago. I rang Samsung customer services but they wouldn't update my order to the new price.
They did cancel the first order prior to me receiving it and I had the refund the same day. I then reordered at the lower price. Hope this helps?
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