22-09-2022 09:58 AM in
When I click the link telling me to register for my free year of Care+, there is no option for my phone (Z flip4) and when I type in anything, model, serial, phone name, I get an "Internal Server Error", so I cannot register.
Any ideas please? Broken website?
22-09-2022 10:37 AM in
Try a different browser
22-09-2022 01:10 PM in
Good shout, but I got the same result.
I scrolled down on the Care+ page to a "redeem now" link for new phone users, took me to the above page again, same result.
22-09-2022 01:49 PM in
Now I'm in the "Device Identifier" page to claim my Care+ package, the form does not recognise my phone's IMEI or Serial Number. Frustration doesn't cover it.
OH MY GOD SAMSUNG
WHAT DID I DO TO DESERVE THIS
Gonna phone a human.
22-09-2022 01:50 PM in
If you are copy and pasting the IMEI I find deleting the last digit and typing it in, then pressing tab, etc and ok.
22-09-2022 02:55 PM in
I can't put into words how frustrated i am by this.. I've been trying to set up the Care Plus since getting my phone last week but still getting "IMEI or Serial number you've entered is not available in this country. Please check again."
I have tried; incognito browser, live chat which didn't respond, calling which didn't reply, the IMEI2 number which didn't work, the serial number which didn't work.. I bought this new from O2 and it is definitely UK based but it just won't let me set this up and it's so driving me mad.
22-09-2022 02:58 PM in