Trade-In confusion.

[qzxcvbn]

I've received my new phone, but I'm confused how I need to send my old phone for the trade-in.

I paid £5.00 for the recycle pack which has a 48hr royal mail label. But I also have an email to send the phone to weee for recycling. Which service do I use?

[ChrisP88]

@qzxcvbn We're sorry to hear of the confusion with this process.

To clear things up and get things going smoothly, we would advise you to reach out to our dedicated Trade-In Team by emailing them at help@tradeinresponse.co.uk.

You can also find some other details and FAQ's here-

https://www.samsung.com/uk/trade-in/

[Nitesh95]

You will receive your new phone, before you receive the return packaging for your trade-in device.

The return packaging will have a poly bag and return label.

[Nitesh95]

When I ordered my Note10+ in 2019, I received this first, and the return tradein packaging 7days layer..

However, since ordering my S22Ultra in January, I received the phone and the trade in packaging together.

Could be worth contacting Samsung.