18-08-2023 11:42 PM in
19-08-2023 05:29 AM in
19-08-2023 05:31 AM in
I'm sorry to hear you've experienced issues with your phone's.
Obviously we can't see the engineers report on Samsungs internal systems so cannot comment on why they have declined a free repair under the warranty.
I assume it's listed as accidental damage.
The inner screen protector delaminated on my Samsung Fold³. I chose to carefully peel away this tpu screen protector and used the phone without one.
I looked at 3rd party accessories manufacturers to fit a new one but ended up deciding not to. Entirely my choice.
You could ask Samsung Customer Services to reassess the phone with a view to repair.
Have Samsung provided a costing to carry out the work ?
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-08-2023 05:51 AM in
19-08-2023 07:20 AM in
19-08-2023 07:25 AM in
19-08-2023 06:45 PM - last edited 19-08-2023 06:47 PM