Samsung usually send a confirmation email and then down the line an accepted email.
Perhaps check any relevant spam folders just to see if something has dropped into their.
If you navigate to the promotions page for the offer there will be support information there and applicable contact us / track your order options @Benjaay2011
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.The advice I offer is my own and does not represent Samsung’s position. I have no affiliation with Samsung.