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Original topic:

Sim error message

(Topic created on: 29-03-2022 04:13 PM)
galaxyfold
Student
Options
Galaxy Z Fold | Z Flip
My galaxy fold is playing up it keeps
Saying no sim when There is a new sim inside it works fine when it is laid flat but when I open it up or turn the phone face down that's when problem occurs plz help 
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4 REPLIES 4
Beth_S
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

Hi @galaxyfold!

Can you check if there's any damage to the SIM tray?

Also, try wiping the gold contacts of the SIM gently with a soft clean cloth and re-inserting it. Check if your Fold recognises the SIM upon reboot.

galaxyfold
Student
Options
Galaxy Z Fold | Z Flip
I can't see any damage to sim tray and have tried wiping gold contact,rebooting does work until I turn phone face down or open it.
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Beth_S
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

No worries! Is your software up to date? Head to Settings > Software update > Download and install. 

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galaxyfold
Student
Options
Galaxy Z Fold | Z Flip
Hi Beth all upto date
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