15-09-2023 01:13 PM in
@kawaiiMyMelody: This can vary depending on the repair options that are available to you in your region. With this in mind, please head to samsung.com > Scroll to the bottom of the screen > Contact us, and reach out via your preferred contact method, and an advisor will be able to look into this further for you.
For clarity, we can offer a courier collection service which typically takes 7-10 days from the collection date for the device to be repaired and returned to you. There are also mobile engineers and walk in options that are quicker, however access to these services can be limited depending on your location. I hope this helps.
15-09-2023 02:31 PM in
@kawaiiMyMelody There's no need to worry. It can take a little longer than expected to get the parts needed. If you want, you can contact them directly to gain more information. If you call us via 0333 000 0333, our colleagues will be happy to provide the number.