SAME!!! VERY Disappointed. Preordered and purchased my 5g Flip durectly through Samsung's website. Screen started cracking along the fold seam almost exactly five months after I received the phone.
I have the added-cost extended care on top of the factory warranty which is still in effect. Phone has been in Samsung's OEM silicone case from Day 1 and this phone has been very well taken care of (never dropped, spends approximately 20 hours a day on average on my nightstand, on my desk, in the center console of my car, or on my coffee table). I don't even open/close the phone much - while working, I send texts and emails on my laptop via the Windows myphone app and use my car's headunit or google voice when in the car.
I called Samsung to get warranty service and immediately after describing the crack, got accused of abusing the phone and dropping the phone. Erm, excuse me? I said my phone screen has a crack, not that I smoke crack. Then, told that I'd need to pay a "small" fee of $99-$199 to get it repaired because user caused issues are neither covered under the standard warranty nor extended care coverage. I said thank you, I have a few months until warranty expiration, I'll wait for the class action suit in the meantime.
Spent near two decades as a loyal and very happy iphone user. Never had an issue NEVER. The flip intrigued me and I made the big leap over to Android, because, you know, curiosity killed the cat. I was able to bury my head in the sand and live in denial over the worst battery life I've experienced in a mobile device since I can remember, and when the crack started forming I lived in shame by just trying to use the phone as little as possible.
Now that the crack has spread across the whole ***** width of the screen, I have dawned my keyboard warrior armor and am striking keys with a vengeance.
Shame on you Samsung!!! Karma shall serve her sweet justice. Most likely in the form of lawsuit or negative comments to be stored on some faraway server for all eternity. Hear me, Samsung! I have a law license and google and I am ***** good at using both. On guard you dirty *****, may your reputation and sales suffer the same damage my wallet has for investing in the weak, wack, woeful excuse of a modern telecom device you've shat upon this world. Good day, I believe I now owe an apology to Apple for my frivolous purchase of this worthless excuse of a what is it...flap 3, flop 3, whatever.
