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Original topic:

Screen Broke without any reason

(Topic created on: 04-01-2022 01:50 PM)
PJ2409
First Poster
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Galaxy Z Fold | Z Flip

Hi Team,

I bought my Samsung Z Flip thru Du mobile service in UAE. And am still paying my EMI six months back my mobile screen broke. At that time I had the warranty so it was fixed by Samsung Care but now the warranty is expired and it is the second time the screen broke. 

The phone is expensive but the quality of the phone is very bad. How come the screen can break without any reason twice within 16 months. This is creating a bad reputation for the innovative products of Samsung. My heart broke looking at the phone.IMG20220104174905.jpg

 

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4 REPLIES 4
xSteveuk
Maestro
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Galaxy Z Fold | Z Flip
Hi,
You could try contacting support

https://www.samsung.com/uk/support/contact/

Maybe a fault Or book a repair
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Case1188
Voyager
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Galaxy Z Fold | Z Flip
I would never in a million years buy a folding phone, never.
AndrewL
Moderator
Moderator
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Galaxy Z Fold | Z Flip

@PJ2409: I'm really sorry to hear that you have encountered further issues with your Z Flip, and understand your frustration completely. I'm limited in the support that I can provided from this position, as I am based in the UK, however I recommend reaching out to Samsung Support in your region, where an advisor will be able to assist you further, and arrange an authorised repair. 

Contact Us for Product Support | Samsung Gulf

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NINJATH3ORY
Student
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Galaxy Z Fold | Z Flip
Well said you have to baby them 24/7
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