Today, I woke up and opened my Samsun Z fold and it has this white line in the middle of the big screen, the phone is not even 4 months old, how will this be solved. I need help. Also noticed this phone overheats a lot. It's also fair to say the phone did not fall down and the screen is not broken. See image, help needed.
I have my zfold 3 phone screen saver started opening in the middle. without knowing the details i took it phone repair shop near me he suggested it's not advice to replace original screen protector and told me to contact the Samsung customer service.as i only bought in December 2021 and still under warranty so I called Samsung and they sent me a ups pick up label and I mailed it to them. In order to continue use my phone I bought a Samsung note 20 ultra and started using it after mailing the z fold. Two days later I got email from Samsung that my original quote of 0 cost to me is changed to 550 usd, as it it's out of warranty. so I called Samsung and asked why then they tell me that my phone is out of warranty. I was surprised as I only bought it 8 months ago and still have the warranty so I wasn't happy with the answer I asked for supervisor but they said it will be the same answer from them too without even letting me talk to them. I still insist to talk to supervisor and they scheduled a phone call from Samsung with 48 to 72 hrs I didn't get within but I got a call and he does the same and tells me that their technician won't give them details and no pictures of what damage was not covered as I asked them send me what else damage is out of warranty they won't send you any details and threaten me to mail the phone without repairing. So I requested another manager to speak to me and he gives me the same answer that no one will be helping me without paying the repair fee and will give me the same answer. This is ridiculous as we go to any repairs shop they show us what is damaged and explain the details.
I can't understand that Samsung being this many issues with fold phones and trying to blame the users that we didn't use properly my phone issue was just screen saver bubbled in the middle and they said lcd is not working my lcd was working fine when I sent the phone. It's just bad that denying customers issues.
I have my zfold 3 phone screen saver started opening in the middle. without knowing the details i took it phone repair shop near me he suggested it's not advice to replace original screen protector and told me to contact the Samsung customer service.as i only bought in December 2021 and still under warranty so I called Samsung and they sent me a ups pick up label and I mailed it to them. In order to continue use my phone I bought a Samsung note 20 ultra and started using it after mailing the z fold. Two days later I got email from Samsung that my original quote of 0 cost to me is changed to 550 usd, as it it's out of warranty. so I called Samsung and asked why then they tell me that my phone is out of warranty. I was surprised as I only bought it 8 months ago and still have the warranty so I wasn't happy with the answer I asked for supervisor but they said it will be the same answer from them too without even letting me talk to them. I still insist to talk to supervisor and they scheduled a phone call from Samsung with 48 to 72 hrs I didn't get within but I got a call and he does the same and tells me that their technician won't give them details and no pictures of what damage was not covered as I asked them send me what else damage is out of warranty they won't send you any details and threaten me to mail the phone without repairing. So I requested another manager to speak to me and he gives me the same answer that no one will be helping me without paying the repair fee and will give me the same answer. This is ridiculous as we go to any repairs shop they show us what is damaged and explain the details.
I can't understand that Samsung being this many issues with fold phones and trying to blame the users that we didn't use properly my phone issue was just screen saver bubbled in the middle and they said lcd is not working my lcd was working fine when I sent the phone. It's just bad that denying customers issues.
Update:
Shame on Samsung they didn't do anything and returned my phone without repair as I denied paying the repair cost and also they removed the original screen protector and put back when they returned with more bubbles and that was very sad and bad on Samsung
This concluded that samsung is not user friendly and taking advantage of customers
I have my zfold 3 phone screen saver started opening in the middle. without knowing the details i took it phone repair shop near me he suggested it's not advice to replace original screen protector and told me to contact the Samsung customer service.as i only bought in December 2021 and still under warranty so I called Samsung and they sent me a ups pick up label and I mailed it to them. In order to continue use my phone I bought a Samsung note 20 ultra and started using it after mailing the z fold. Two days later I got email from Samsung that my original quote of 0 cost to me is changed to 550 usd, as it it's out of warranty. so I called Samsung and asked why then they tell me that my phone is out of warranty. I was surprised as I only bought it 8 months ago and still have the warranty so I wasn't happy with the answer I asked for supervisor but they said it will be the same answer from them too without even letting me talk to them. I still insist to talk to supervisor and they scheduled a phone call from Samsung with 48 to 72 hrs I didn't get within but I got a call and he does the same and tells me that their technician won't give them details and no pictures of what damage was not covered as I asked them send me what else damage is out of warranty they won't send you any details and threaten me to mail the phone without repairing. So I requested another manager to speak to me and he gives me the same answer that no one will be helping me without paying the repair fee and will give me the same answer. This is ridiculous as we go to any repairs shop they show us what is damaged and explain the details.
I can't understand that Samsung being this many issues with fold phones and trying to blame the users that we didn't use properly my phone issue was just screen saver bubbled in the middle and they said lcd is not working my lcd was working fine when I sent the phone. It's just bad that denying customers issues.
