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Original topic:

Samsung Z 3 flip

(Topic created on: 15-06-2022 10:03 PM)
Tedd1
First Poster
Options
Galaxy Z Fold | Z Flip

my galaxy zip 3 fold only less than 4 months old LCD screen has a fault started with a green stripe and day after black screen

Customer services are awful sent phone to them and sent it back unfixed as I was quoted £318 to fix this I have refused told to take it to a local shop for quotes which I have done and the reports IV received are similar to Samsung but also the mother board has a fault Samsung not interested told me to pay or I get no help warranty means nothing 

So next step I'm seeking legal advice as I'm paying £30 a month till 2025 I was told to take another contract out for another phone and pay for both contracts ...erm I don't think so easier to take it further and not deal with Samsung Right Rip Off Don't buy this phone

3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Hi @Tedd1 

These phone's are expensive and I appreciate it's also expensive sometimes to have them repaired.

I assume Samsung has advised you as to why the repair isn't covered under the Limited 2 Year Manufacturers Warranty,  which does not cover accidental damage.

This may help > Consumer-rights-act-2015. 

However you decide to proceed I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
antikythera
Black Belt 
Options
Galaxy Z Fold | Z Flip
With respect how can this be accidental damage? There are so many fold and flip owners reporting the same issues with Samsung wanting them to pay for what is a design flaw. Honestly I would not be surprised if there's a class action lawsuit over this soon
garcea
Explorer
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Galaxy Z Fold | Z Flip
just go to a samsung shop..i had a weird sound from the hinge,went to shop and they gave me new phone
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