I already sent my Zfold3 for service two times and it was returned with no fault found. Now I sen't it for the 3rd time and I provided photos and videos of problems I'm experiencing.
Samsung service won't aknowledge my problem and is trying to send it back again with no fault found. I already spent hours writing emails and chatting with representatives and they only bounce me between departments.
I suspect that samsung is trying to weasel out of this repair and just hopes that they can drag it until my warranty expires.
I been buying samsung products for over decade (smartphones, tablets, watches, dryer, washing machine) and this is last time.
Samsung you lost a loyal customer !
Random reboots, services stop working, samsung keyboard stopped working forcing me to do hard reset, google services won't work (can't access play store, maps etc).
The thing is that after factory reset phone works fine for about a week. I explained it many times but samsung support won't listen, they will only answer to parts of my email which are comfortable to them and completely ignore my pledge for help with repair. All they are interested in is to perform their "quality checks" and sent it back with no fault found.
Samsung has already tried this poor excuse about apps. This time before sending it to service I ONLY installed genuine google and microsoft apps. All these apps work fine on every other android device I have so there no excuse.
Consider yourself lucky then. My Fold3 developed a hairline crack in the fold. I've had it less than a year and Samsung wants to charge me $400 to fix a phone still under warranty. I too have been a Samsung user for quite a while (Still have my Rugby and S7 as they both still work) but this Fold ***** is just not worth the price.
If anyone want to see screenshots and videos I'm experiencing:
I had to post it on forum because samsung support "couldn't open any external links"
Bought a brand new Fold 4 phone 2 months back. I took care of it like a baby .Never dropped it. All of a sudden my phone did not open open flat. I shipped them and they claim there was a damage and it is not under warranty. That is just ridiculous. I must have called them 20 times and asked them to talk to supervisor and they never return call. By the way they are asking for $600 to fix it. Worst phone and worst customer service. I will switch to apple who treat people fairly.