Samsung wallet

[Richardc10]

All I ever get is "connection error"

Tried uninstall and reinstalling both via galaxy store and play store without success. 

[PaulM1]

Hi, @Richardc10. Have you been encountering a "connection error" message on Samsung Wallet ever since getting your phone, or has this been showing up after installing another app or software update?

I look forward to hearing back from you.

[Richardc10]

Since I got my new phone

[Richardc10]

I have tried installing the software from both Google play and Samsung store, powering off before opening the app. Restarting the phone. Tried to open in safe mode but the app is unavailable on safe mode.

[Richardc10]

Also tried deleting the cache from the app.

[PaulM1]

Ah, I see. Firstly, I'd recommend clearing the cache of the Samsung Wallet app:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

If this does not resolve the issue, @Richardc10, please consult the thread I've linked below and ensure that your network provider has sent you a UK model of your phone:

https://eu.community.samsung.com/t5/mobile-apps-services/samsung-wallet-quot-connection-error-quot/t...

[BandOfBrothers]

@Richardc10 

Are you able to use Google Pay / Google Wallet in the interim  ?

I appreciate your wanting Samsung Pay / Samsung Wallet.

This maybe a region issue / grey imported phone issue or your bank isn't supporting that option now.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Richardc10]

I am trying to use the Samsung curve payment card. Doesn't work with Google play. Is there any way I can get a firmware update to change my phone csc code to British. It is currently on eux

[Richardc10]

Is there any way of changing the csc code on my phone. It shows a oxm and eux where I believe it should be btu?