We can have a look into this at our end. If you'd like us to do that can you send us a Private/Direct Message to our Sam_UK account? We'd need your:
We'll then ping that info over to the relevant folks at our end to see what they advise.
(Guidance on how to send a PM/DM if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... )
Have also sent a PM Sam. I have the same issue on a Fold 3. Been going round in circles with Samsung UK, Samsung Germany (app prompts me to contact Samsung.de email) and my network provider EE (who have been absolutely terrible)
Would appreciate some help on this.