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Samsung pay not working

(Topic created on: 21-08-2021 12:33 PM)
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Leeuk
Pioneer
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Samsung pay is in German and I can't set it up...I used Google translate and says I need to do a software update but there isnt any update and it's in German anyways. Need help as Samsung pay is my got too I use it everyday
34 REPLIES 34
JohnMalys
Pioneer
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None work so far, also can't register phone for Samsung Care Plus as it doesn't recognise the IMEI or Serial Number
Jayvee999
Explorer
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I have just spoken to them. They said I must have put my sim card in the phone after I transfered all my data using Samsung Switch. the only way around it is to reset the phone again with the sim card in or wait for a software update. I don't fancy resetting it again as it took me hours updating all my banking and card apps. They also said I wouldn't be able to register for Samsung Care until the update
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JohnMalys
Pioneer
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Thanks for the update Jayvee, like you the messing around doesn't appeal so guess just wait it out. Especially as I swapped my sim from my Note to Fold before starting the process. That said, I'll probably get impatient this evening and do it anyway!
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Members_JkRYRXZ
Student
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Hello, I got my phone yesterday - I have the same issue. I went into Samsung and they used their display models and their own personal models and found that they all had the same issue.

I will follow the advice and reset my phone and let you all know how I get on. I really don't think this will fix the issue - I think the Samsung workers just like to come up with an excuse so they don't look incompetent.

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Natmanclax
Journeyman
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Please do let us know, I have the issue too on my Fold 3.
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JACKMOTO
First Poster
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Did it work?
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alcabcucu
Explorer
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Hello, I'm from Spain.

I also received my Z Flip 3 yesterday. I started it without inserting de SIM Card (physical) and I'm experiencing the same issue. I've tried everything I found on this and other forums, but I've been unable to solve this.

I even tried resetting to default factory settings with the SIM inserted and reinstalling everything thing again, and it did not work, either. I'm very, very mad with Samsung, as I spent more than 6 hours fighting with this and reconfiguring my z flip.

Very nice phone, indeed. But I'm so angry I think I'll turn back the phone and ask for a refund.

Best regards.

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Gilbs1
Pioneer
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I won't be doing it again, I'll wait for the update
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Reepers
Journeyman
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Same issue in my Fold 3. Samsung pay will not load and has a load written in German!
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AndrewL
Moderator
Moderator
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Hi all. Please can you try following the link below and attempting the steps in the accepted solution. Let me know how you get on.

Solved: No Samsung Pay, no updates, stuck with EUX European CSC - Samsung Community

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