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Original topic:

Samsung pay not working

(Topic created on: 21-08-2021 11:17 AM)
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Leeuk
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Samsung pay is in German and I can't set it up...I used Google translate and says I need to do a software update but there isnt any update and it's in German anyways. Need help as Samsung pay is my got too I use it everyday
34 REPLIES 34
Leeuk
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Got mine today, Manchester ..can't use Samsung pay thinks am in Germany and am not the only one
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BandOfBrothers
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@Leeuk 

 

May I ask where you placed your order for your phone please  ?

In Settings,  About Phone,  Software Information what does it say in the Service Provider Software Version part ?

For example within the information there it should say BTU if this was supplied by Samsung UK.

Or download PhoneINFO from the Playstore and look at the active CsC part.

For example mine says TGY due to my phone being imported from Hong Kong so Samsung Pay won't work.

I use Google Pay.

I understand Samsung Pay is important to you.

Is Google Pay a viable interim solution to you.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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Please see my reply to your question in eu.community.samsung.com/t5/galaxy-z-fold-z-flip/early-release-uk  @Leeuk 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Dubbs
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Same issue for me anyone who can help pls?
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Anonymous User
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Having the same issue, preordered in the UK, received yesterday by surprise. Samsung Pay (and a couple of other Samsung Apps) are acting as if I'm in Germany. Following suggestion above, seems the device is loaded with the EU version of the firmware.

SAOMC_SM-F926B_OXM_EUX_RR_0015 EUX/-/EUX

Leeuk
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Same here, pre ordered it from Samsung UK,   SAOMC_SM-F711B_OXM_EUX_RR_0015 EUX/-/EUX

Leeuk
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Hi there I bought it from Samsung UK online SAOMC_SM-F711B_OXM_EUX_RR_0015 EUX/-/EUX

 

 

JohnMalys
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Same here, Samsung upgrade plan received yesterday early in UK, CSC shows as EUX not BTU and no carrier settings push.
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BandOfBrothers
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Perhaps Try some of the possible solutions in eu.community.samsung.com/t5/galaxy-s21-series/no-samsung-pay-no-updates-stuck-with-eux-european-csc. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "