I have a Samsung Galaxy Fold 3 512GB which is less than 3 months old. All of a sudden there is a thick black line anytime I unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is as thick as the fold and does not go away. I have factory reset the device, but it did not help. I have been trying to get support from Samsung and have spent hours on the phone and chatting, but can get no resolution from Samsung. This appears to be a very clear flaw in the device as I've read many other posts regarding the same exact issue. Why is Samsung not taking responsibility for this flaw? I was told it cannot be covered under warranty, and while I have insurance the insurance is stating that it won't pay as it should be covered under warranty. I've been a 10+ Samsung customer and will no longer buy another product from Samsung because of the lack of support I've received.
Clearly a warranty repair by the sound of it. Did you go through the place you purchased it from? On this Members App Go into get help option at the bottom of the main page Scroll down to contact customer support. Best number to get through to Make sure you have your IMEI number and serial number to hand. The process is it gets sent off to be evaluated and you will be advised on the repair and if there is any excess to pay. Alternatively, if you have a experience store near to you. You can pop in there. Maybe quicker that way.
Same exact issue here. Samsung's contacted service and repair company "UbreakIfix" told me it couldn't be fixed because it was considered "physical damage". I've never dropped etc either. This is completely unethical and infuriating considering the price tag on this phone.
I have a Samsung Galaxy Fold 3 256GB which is less than 4 months old. .Buying such expensive phone is a most stupid decision i ever taken. i am regretting my choice as never dropped my phone always handled it very very carefully with 2 covers. Suddenly there is a thick black line has appeared when i unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is still there does not go away. Main display was completely damaged automatically.
That is very strange as I had exactly the same issue but I could not fault the service I received from Samsung. I called customer services and explained the issue. The phone was collected the day after and delivered back to me within 3 days with everything replaced. I would have no complaints about the service I received.
