02-08-2023 05:47 PM in
I bought a Samsung Flip 4 phone as a present. After half a year, the protective film peeled off at the fold. The Samsung service said this is mechanical damage and not a warranty case, and I need to pay for repairs. It's the first time I've come across such quality and service. I will never repurchase a Samsung product and do not recommend it.
03-08-2023 05:32 AM in
Samsung do offer one free screen protector replacement @ygrok
I assume this is forfeit to some form of damage Samsung have determined after assessing the phone.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
03-08-2023 02:56 PM in
If you can find a convenient centre to do it for you, I could not and also that they no longer insist on a full device reset.
Otherwise for less stress just order a Whitestone version, it is soo much better and even I managed to install it, it highlighted how poor quality the Samsung protector was.