SAMSUNG DOES NOT VALID THE WARRANTY OF MY GALAXY Z FLIP

[ALEJAMATZ]

I drop my Galaxy Z Flip, took it to the shop, they charge over $500 USD to repair the screen, in less than 3 months the phone presented failure when opening the phone on the screen, when I took it to the shop they didn´t accept the warranty that I had from my previous reparation. I´ve had all kind of SAMSUNG GALAXY PHONES, never had a problem, until now, do not buy this phone. 

[MThurlow96]

Yeah, I'm not too keen on having one of these, plus I have heard people complaining about issues. Rather avoid.

[BandOfBrothers]

Can you further clarify what you mean by this please.  >   " when I took it to the shop they didn´t accept the warranty that I had from my previous reparation "

Samsung apply a Limited 2 year manufacturers warranty on their phones which I'm assuming is also the case in the region you live in @ALEJAMATZ 

For Samsung to deny support under the warranty normally means they've assessed the issue with the phone and determined the issues are from accidental damage.

Is this the case with your phone ?

[JAMES4578]

HI @ALEJAMATZ  Accidental damage is not covered under standard  warranty,this from uk site would be same in US.

"The warranty does not cover accidental damage. If your device has a smashed or cracked screen, this will be deemed out of warranty. If the device has deep scratches or dents that cause the device not to operate, this would also be classed as out of warranty"

https://www.samsung.com/uk/support/mobile-devices/what-is-the-warranty-status-of-my-samsung-mobile-d... 

[Andymyth]

You start your post by saying you dropped it , so you broke it , how is that a warranty issue ?

[KellyDS]

the slightest thing renders the warranty invalid, I apparently have a 'scuff' on my phone which invalidates the warranty, I've had the phone for 12 months, I would say this is normal wear and tear.  These phones obviously have a known issue which customers are being charged for, do not buy a flip or fold product

[missydb]

Anyone else being shafted by Samsung? Both of my Fold 4 phones have screens where the film has lifted. A scratch on the bottom of one phone, that is honestly nowhere near the lifting was enough for them to invalidate the warranty. Both phones under a year old. I am SO disappointed. It surely cat just be me?

[Members_iVZcOtb]

its not just you, im trying to fight them cause this is a total nonsense!