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Samsung device care removing mp3……?

(Topic created on: 07-10-2022 11:56 PM)
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Cam764356
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I have been experiencing an issue with several z fold phones. When I add mp3 files to the internal storage after a period of time they are removed without a trace or warning, and they are removed in order that I copied them over. I believe Samsung device care is doing this, but I cannot find ant setting to turn it off.
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7 REPLIES 7
-Robot-
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Samsung care shouldn't be removing your files? I could be wrong but didn't think it did
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Cam764356
Student
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I have turned off auto optimization. Will wait a couple of weeks to see if they are removed. or not.
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Cam764356
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It's the only thing I can think of after searching the Internet, certainly a lot of people experience this issue.
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-Robot-
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Maybe you're right, disable the permission for Samsung Care to access your storage
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Cam764356
Student
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There is no real app for that, it's part of android or Samsung's wrapper on top of that. One of the settings.
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-Robot-
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I saw option to allow it permission to access media, when I opened the app, so therefore must have a option to remove permission
-Robot-
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There is an app for itScreenshot_20221008_061122_1000000859_1665205882.jpg
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