Samsung cloud locked

Shamz22 · ‎03-11-2022

I need help, I just recently had my new phone Z fold 4. Moved everything from my old phone with smart switch.

All was OK. Up until I pressed on personal data.. now I can't access my Samsung cloud and can't sync or back up.

Called Samsung and they couldn't help.

Has this happened to anyone?? Can anyone help??

BandOfBrothers · ‎04-11-2022

May I ask what Samsung Customer Support have advised when you've explained what's happening ?

I'm wondering if it's worth factory resetting and don't use Samsung Smartswitch but instead use your Samsung Cloud Backups 🤔

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Shamz22 · ‎04-11-2022

I have tried several times to explain to Samsung that it is locked not only on my phone but even when I try to log on through a computer.
The above screen shot is what they sent after 30 mins of explaining on the phone..