Samsung Care+ Insurance

[Kevlah]

Hi guys,

Has anybody tried to claim on the Samsung Care+ Insurance?

I have a Flip 4 smart phone that I dropped. It hit the concrete path and damaged the hinge. The phone now no longer opens fully and you can see the screen flicker.

I put a claim in on 17th December and its still pending and I have had no contact at all.

Whilst I know its been Christmas, I have now been without a working phone for nearly 3 weeks.

Has anybody had the same experience?

Kevin

[Obsydian]

I have it on my fold4 after fold3 issues, but some on here mention its a disastrous as TMT Samsung, hence why I did not by it for my sons Flip4.

I'd rather pay Barclays £15 a month for a household tech pack coverage.

[Juicygesbab]

Whilst my phone was not insured it was 8 days old and defective. They send your phone to a 3rd party, probably TMT First whom are to be avoided if possible. I waited 5 weeks and ended up demanding my money back as i had already purchased another phone.
If you want to get what you paid for, then you may need to be strong and keep a log of everything.

Good luck

[AndrewL]

@Kevlah: I'm sorry to hear that you have experienced a delay with your Samsung Care+ claim. In this instance I recommend reaching out to our Help Desk on 0333 000 0333 with your policy number to hand, and an advisor will be able to look into this further for you. 

[Members_r89CzUG]

Same here too l put a claim on my zfold 4 a week ago and till now no communication no collection lm just angry as to why they doing this yet samsung finance is charging me left right and centre .......sad

[Kevlah]

Hi, just to let you know, I rang Samsung direct and was going to put in a complaint. The adviser asked me if any other damage as he will do a warranty claim. DPD picked up next day and a week later I have a fixed phone,with new screen and battery. The good thing as it was under warranty I did not have to pay the excess.

Hopefully that helps you.