I recently opened a claim using Samsung Care+ via Assurant after my Z Fold 4 developed a problem with the inner display, see photo. It has been over two weeks since I submitted the claim and I have heard nothing, and the status is still "Claim Pending" on the Assurant website.
Is this length of time to process a claim normal because it seems excessive to me, especially without any updates?
If the problem is not clear from the picture the inner display has developed two circular areas of, what appear to be, dead pixels almost in the centre of the display and right on the depression of the screen where the hinge is. I have tried all the troubleshooting suggestions on the support page but nothing has helped.
I would be grateful if someone from Samsung could reply and let me know how I can get this fixed.
Timescales can depend on how busy the departments are @kashmir08
i.e workload before your phone open service order.
I'd suggest to contact Samsung Customer Services directly and or send a direct Private Message to the Team here via > How-to-send-a-private-message-on-the-samsung-community.
They may be able to help and guide you.
I wish you all the best. 🤞
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.