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Samsung Boosts can't claim

(Topic created on: 09-08-2023 09:15 PM)
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Dannimoto
Apprentice
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Hi, I wonder if anyone can advise. 
Both my mum and I preordered and received the samsung z flip 5, and I have been able to successfully claim the YouTube, Disney + and galaxy store boosts just fine. My mum on the other hand has not. I've been doing it for her as she's not the most tech savvy, but I was able to claim the Disney + one the other day. And today when trying to claim YouTube premium and the galaxy store voucher, its not letting me do it. 
I'm signing in , and then when I go to hit select device..nothing happens. 
I tried contacting support and they were utterly clueless, they asked me if I spoke to vodafone about it (why would I speak to Vodafone about a samsung boost??).
He provided me a number to call, and I tried to call them but they only open 9-5 and my mum is away tomorrow. And the promotions end tomorrow.
Does anyone know of any solution to this?? From what I've read online it seems to be a fairly common issue that has been ongoing for years 😪
9 REPLIES 9
BarryDot
Explorer
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im having same issue with tab s9 ultra. in the last 24hrs theyve added Tab S9 to supported tabs for the redeem, but they cant redeem.
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PSE
Pioneer
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Whilst the promotion is coming to an end you can continue to claim the boosts for a considerable time. The imminent deadline relates to when the phone was purchased…

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Dannimoto
Apprentice
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I just assumed because it says this in the terms and conditions of the individual boosts that that was when they finished.

"Promotion Period

The Promotion will commence at 00:01 BST on 26 July 2023 and shall close at 23:59 BST on 10 August 2023 (the “Promotion Period”)."

But thank you for your response, I'm hoping that is the case and my mum won't miss out on it 😊
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PSE
Pioneer
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It’s definitely the case. If you look at the individual boosts they each have an expiry or ‘use by’ date. 

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Harvey99
Explorer
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Did u find a fix to this? I'm having the same problem
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Dannimoto
Apprentice
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No unfortunately not 😞
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Germain72
Explorer
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Having the same issue got a Samsung QLED TV 43 and your get 6 months free Disney+
it's just not working 😭
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Members_kvzhsap
First Poster
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Does anyone from samsung ever reply 

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Members_5WoOmse
First Poster
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Had the same issue, but this solved it    head into your device Settings > Apps > Chrome > Storage > Clear both data and cache Once this is done, open up the Chrome app and head to Samsung Galaxy Boost | Disney+ Offer. Hopefully when you select device the code should appear 

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