04-11-2021 03:44 PM
I had a z fold 3 delivered on 13th Oct on opening the box 5here was part of an old phone in it ,the delivery was direct from Samsung. I returned 5o samsung immediately with pictures that was 3 weeks ago . I contact them every other day and get all sorts of excuses why I haven't got my new phone ,over 3 weeks now .No one from Samsung as contacted me and I'm finding it impossible to find someone who can help me
04-11-2021 06:13 PM
Have you tried calling Samsung to get an update.
You can also email them on support@samsunguk.zendesk.com assuming you purchased from Samsung UK.
I wish you all the best with this situation @Jimmypayne
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
05-11-2021 07:18 AM
05-11-2021 07:36 AM
You're very welcome @Jimmypayne
Yes that email is set up to send you an automated reply acknowledging Samsung have received your email and it's content.
They may take a few days to reply.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-11-2021 02:44 AM
18-11-2021 07:10 AM
18-11-2021 11:22 AM
23-11-2021 02:13 PM