On the 9th Sept 2020 , I bought myself a brand new Zflip Samsung from Mall of Africa , SA .Little did i knew that i was saying goodbye to my hard earned money for a phone that i had loved an desired .It only took few weeks bragging with my new phone before a month ended phone started heating up , while was frustrated by that Speaker literally went off and there came a little dot growing inside the LCD .Phone will overheat even if you remove it from the charger .Took it back to Samsung .
They took the phone for repairs so they said . 2 Weeks later They called with a report saying they can confirm that the phone was indeed faulty and can confirm it never felt , So they will fix the phone .
Now my concerns where this .Phone bought it for R35000.00 takes a month ,Now need to be fixed . My safety ,do they consider it .That phone will overheat that you cannot even hold it . What if it damages my eardrum . I cant risk that .
Please note i had a month bought the phone before I could take it back with defaults which they than confirmed . Now im forced to take a phone that was repaied which is still not guaranteed and yet they cannot fixed other faults that came with it .
They have refused to refund me or give me a new phone .
I had a similar issue. Got 2 z flips for me and my fiance. Within 48 hours, she was charging the phone for the 2nd time and it died. Nothing. Vodacom says it is not charging but I'm sure it overheated. Worse, I suspect the phone is a refurbished phone. If I look at the packaging and the Phone Info Samsung app, which verified this is a refurbished phone.
I also do not want a repaired phone, as how long before it breaks again.