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Recent security update on fold3 has caused front folding camera to fail

(Topic created on: 24-10-2023 03:07 AM)
566 Views
seankang
First Poster
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I recently updated the OS with a security update.

One UI version 5.1.1

Current version: F926U1UES4GWI3

Security patch level: Oct 1, 2023.

Last update was Oct 21, 2023.

Android 13.

Now, with the phone closed and folded, and I launch the camera app, the preview to use the front camera (for selfie) does not work.  An error message appears: "Warning: Camera Failed"

At this point, even if I try to install another camera app, the front camera for selfie when the fold3 is folded does not work.

The only way I can get the camera app to be operational, I have to unfold the phone, re-launch the camera app.  The camera app works with the phone unfolded.  If I use the main camera when unfolded, and then close the phone.  And re-launch the camera app, I can see the image in the camera app using the main camera lens. but if I switch to selfie mode, the camera app fails again.

 

 

1 REPLY 1
kamil40013
Samsung Members Star ★★★
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@seankang, It could be hardware issue not related to the system update. You should visit service centre.


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